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FAQs

How do I prepare for my first visit?

Do I need a referral from my doctor to be seen?

No, you may refer yourself to see a provider at Choices. Generally, a formal referral is not needed as most health insurance plans allow you to make an appointment with one of their providers. You may wish to call the customer service number on the back of your insurance card to make sure the provider you are considering is in-network. Choices therapists and doctors are affiliated with most insurance companies.

How do I schedule an appointment?

Follow the link: How to prepare for your first visit and follow the easy steps to set up your first appointment.

May I request a certain provider?

Yes. Feel free to read the biographical sketches (link to providers) of our therapists and consider who you sense may best meet your needs. You may request to be seen by this person, yet may be assigned to another person if they are full or are not covered by your insurance. We take special care to listen and consider your requests.

Can I see a Choices psychiatrist if I see a therapist?

It depends. Each client’s situation is carefully considered on an individual basis to determine if the Choices’ psychiatric team will be able to meet the client’s needs.

What if I want to change to another therapist?

Yes, you may request another therapist or to discontinue therapy.

What if I have problems completing the electronic forms emailed to me?

As soon as possible call Choices at (952) 544-6806 and report this to the administrative staff. They will gladly work together with you to resolve the problem.

When may I call Choices’ office and will I get to speak to a person?

We personally answer our phones Monday through Thursday, 8:00 AM to 5:00 PM with additional office hours on Tuesday and Thursday evenings until 8:00 PM. On Fridays, we are pleased to answer your call from 8:00 AM until 4:00 PM. If you call and all our lines are busy, please leave a message on our confidential voice mail and we will call you back as soon as possible.

What if I cannot get the electronic paperwork completed prior to my first appointment?

Although we prefer that you complete the electronic web-based forms at home prior your first session we realize this is not always possible. We request that you arrive 30 minutes prior to your session so you may complete them electronically in our lobby.

How long is therapy?

There is no set time for the length of therapy as this depends upon the client’s needs and presenting issues. On an average, clients may see a therapist 10-20 times (some more, some less) and this is determined primarily by the client’s diagnosis and their individual needs. At any time, clients reserve the right to end therapy, yet this is generally a decision agreed upon by both client and therapist when therapy goals have been successfully attained.

How long is a therapy session?

Most psychotherapy sessions last from 45 to 55 minutes. The length of a session is determined by client need and allowed time based on insurance coverage.

How frequently will I meet with my therapist?

Generally, therapy begins on a weekly basis (more frequently if medically/clinically necessary) and as progress is made sessions will be reduced to a less frequent basis. This is something to be determined by you and your therapist in reviewing your specific situation and therapy goals.

How is a mental health diagnosis made and what does this mean for me?

Your therapist will gather personal information and history from you including, why you are seeking therapy. Given their professional training and expertise, they will assess your symptoms and identify a diagnosis, which is, required for the billing of services. Generally, the clarification or “naming “ of a diagnosis helps clients find direction and assists in providing a roadmap for the course of therapy.

How is the agenda for therapy determined?

At the second or third session, your therapist will discuss your diagnosis and collaborate with you to determine your goals for therapy. This document is called a treatment plan and offers direction for therapy sessions. It is a requirement of all insurance companies.

What will my insurance pay for?

Most insurance companies provide for coverage of mental health therapy if it is deemed medically necessary by a licensed therapist or psychiatric provider. Every insurance company is different, and therefore, benefits are checked prior to the first appointment to determine coverage and client responsibility.

How is billing handled?

Choices psychotherapy submits invoices to your insurance company electronically through a HIPAA compliant program. Upon receiving a remittance advice from your insurance company after your services have been processed, clients will then be asked to pay either a deductible or coinsurance if required by their insurance. Co-pays are collected prior to every session and account balances are due upon receipt of a statement.

How much does it cost?

Choices Psychotherapy has a published rate of $150 for a 38 – 52 minute session. For all sessions longer than 52 minutes the rate is $175. All insurance companies reimburse at their own rate and typically it is less than our published rate. The difference is adjusted off and not passed on to the client. The only amounts passed on to the client would be a coinsurance or a deductible as determined by the individual insurance company. All clients regardless of insurance receive an explanation of benefits once a date of service has been processed and paid by the insurance company. This explanation of benefits details the breakdown of fees charged and what was paid.

What happens if I lose my insurance?

If you lose your insurance coverage all therapy sessions will be cancelled until you can show proof of insurance. Clients always have the option of cash pay, due at the time of service. It is a client’s responsibility to maintain insurance and notify the administrative team at choices psychotherapy of any changes.

How confidential are my records?

Your clinical records are created and stored confidentially and electronically in a HIPAA compliant web-based program. This means that no one else has access to your records unless you sign an “Authorization for Release of Information”. We may ask you to sign a release between your primary care physician (PCP), psychiatrist, or other pertinent people you deem important so we may provide you with integrated/collaborative care. The only exception to this rule would be a situation in which the therapist is mandated to report. (see our Informed Consent).

What is Choices cancellation policy?

All Cancellations must be done with a 24 hour notice (48 hours for Psychiatry) regardless of insurance. With regard to commercial insurance and self pay clients, if this 24-hour requirement is not met, fees will be assessed. For clients on Medicaid or a PMAP, no fees can be assessed, however, you may be put on a same day scheduling basis. If a client is able to reschedule the missed appointment within the same week, fees will not be assessed. Insurance companies do not pay for missed appointments. Other instances of this fee being waived require a therapist’s recommendation due to client extenuating circumstances (illness, weather).

What can I expect from my first session?

Read What to expect at your first visit.

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